Help Centre

Frequently asked questions

Everything about number bans, the official WhatsApp Business API, migration and ChatPlus — answered plainly.

Bans & the official API

Why was my WhatsApp number banned?

WhatsApp bans numbers that violate its terms — most commonly sending bulk messages through unofficial apps, mod APKs, browser extensions or auto-clickers, messaging people who never opted in, or getting reported as spam repeatedly. Meta's anti-abuse systems detect unofficial automation quickly, and bans are usually permanent.

How do I send bulk WhatsApp messages without getting banned?

The only ban-safe way is the official Meta WhatsApp Business API — which is what ChatPlus provides. Messages go through Meta-approved templates, recipients opt in, and sending happens on Meta's own infrastructure. Official-API businesses can scale to 100,000+ conversations per day as their messaging tier grows.

What's the difference between the WhatsApp Business app and the API?

The free WhatsApp Business app is for one person on one phone, with a 256-contact broadcast limit. The Business API is Meta's official channel for teams: unlimited broadcast scale via approved templates, multiple agents on one number, chatbots, integrations and analytics. The API has no interface of its own — platforms like ChatPlus are the interface.

My number is already banned. Can ChatPlus help?

A permanently banned personal/Business-app number usually can't be recovered. What we do is get you live on a fresh (or virtual) number on the official API — often the same day — with your contacts imported, so it never happens again. Your customer list survives in ChatPlus even if a SIM or handset changes.

Can I get the blue tick (verified badge) with ChatPlus?

Yes. We help you complete Meta business verification and apply for the blue verified badge at no extra cost on any plan. Approval is Meta's decision, but verification plus healthy official-API usage significantly improves eligibility.

Setup & migration

How long does it take to go live on ChatPlus?

About 10 minutes for most businesses. You sign up, connect a number through Meta's embedded signup, and create your first template. Business verification for higher limits and blue tick can take a few days on Meta's side, but you can start messaging immediately.

Can I migrate from AiSensy, WATI, Interakt or DoubleTick?

Yes. Your number and approved templates belong to your Meta Business account, not your current platform, so they move with you. ChatPlus does free, done-for-you migration on Pro and Enterprise — typically same-day with no downtime.

Can I use my existing WhatsApp number?

Yes — an existing WhatsApp or WhatsApp Business app number can be migrated to the official API (its app chat history doesn't carry over, so we help you export it first). Many businesses instead dedicate a new or virtual number to the API and keep their personal number separate.

How long does template approval take?

Usually minutes to a few hours. ChatPlus's approval-probability meter flags risky wording before you submit, so most customers see 90%+ first-time approval.

Do my customers need to install anything?

No. Your messages arrive in their normal WhatsApp app like any other chat — just from your verified business name instead of a bare number.

Plans & billing

Can I try ChatPlus for free?

Yes — every plan comes with a 7-day free trial, no credit card needed. Plans start at ₹583/month effective on yearly billing (Growth).

What do Meta's message charges cost in India?

Indicatively: marketing messages ≈ ₹0.78–₹1.09 each, utility and authentication ≈ ₹0.115–₹0.145 each, and replies within the 24-hour customer-service window are free. These are Meta's charges on every platform; ChatPlus paid plans add zero markup on top.

Which billing cycles are available?

Monthly, quarterly (save ~11%) and yearly (save ~21%). See the Pricing for exact numbers. Cancel anytime on monthly plans.

Is ChatPlus suitable for small businesses?

That's exactly who we built it for — D2C brands, clinics, coaching institutes, salons, real-estate agents and local services across India. Start with a 7-day free trial, upgrade only when you need more.

What happens to my data if I leave?

You can export contacts, chats and reports anytime. Your number and approved templates stay with your Meta Business account, so you're never locked in.

Does ChatPlus support Hindi and regional languages?

Yes — templates, flows and broadcasts work in Hindi, Hinglish and all major Indian languages, including multi-language template variants approved by Meta.

Still have a question?

Message us on WhatsApp — we reply in minutes, not days. Or book a 15-minute demo and ask everything live.